Fractional CS Leadership

Transform Customer Success into a Scalable Growth Engine.

I help startups and growth-stage companies design, lead, and operationalize high-impact Customer Success strategies without the full-time overhead.

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Who I work with

You’re Ready for Fractional CS Leadership If…

• You’re pre- or post-Series A and not ready for a full-time Customer Success executive

• You’re scaling fast and want to avoid building a bloated Customer Success team

• You’re focused on churn reduction, retention, and expansion

• You need someone to drive Customer Success strategy and build systems that scale

What I deliver

Strategic Outcomes Without the Full-Time Hire

You get senior-level Customer Success strategy and execution, embedded into your team and tailored to your growth stage.

Retention & Expansion Strategy

Drive revenue through better post-sale experiences.

• Design renewal and expansion playbooks
• Align CS with Sales, Product, and GTM
• Identify at-risk accounts and activate expansion triggers

Insights, Reporting & Iteration

Turn data into continuous improvement.

• Build dashboards and define KPIs
• Analyze churn, satisfaction, and usage trends
• Create tight feedback loops with Product and Marketing

Operational Systems & Process Design

Build Customer Success programs that scale.

• Create onboarding, adoption, and lifecycle frameworks
• Implement segmentation and health scoring
• Develop milestone-based success plans

Team Leadership & Executive Partnership

Hands-on leadership without the full-time cost.

• Act as interim Head of CS
• Coach existing team members
• Align cross-functional stakeholders for success

HOW IT WORKS

A Simple Process, Built for Speed and Scale

I keep it lean, fast, and tailored to your needs — no long ramp-ups, no bloated frameworks.

1. Align

We kick off with a strategic deep-dive to understand your current CS maturity, goals, and challenges.

2. Design

I map and co-build the systems, strategy, and reporting structure to hit your retention and growth goals.

3. Embed & Iterate

I lead execution alongside your team, refining based on real outcomes, not just theory.

WHY ME

15+ Years of Building and Leading Customer Experience

I’ve spent over 15 years driving Customer Success, Strategy, and Innovation across high-growth startups and established media brands. From building CS teams from scratch to scaling mature orgs, I’ve led the full journey and always with a focus on retention, expansion, and execution.I partner best with founders and exec teams who want to move fast and build CS right the first time.

• VP of Strategy & Innovation at True Anthem

• Deep background in media, SaaS, and content-driven platforms

• Trusted partner to exec teams, founders, and customer-facing teams

Ways to Work With Me

Click a tier to learn more

I offer flexible engagement models to fit your stage, needs, and team structure.

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Advisor

Best for: Founders or execs who need high-leverage guidance without day-to-day involvement.

• Weekly or bi-weekly strategy calls
• Slack or async support for decision-making
• Help shaping CS vision, hiring, and retention metrics

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Fractional Leader

Best for: Startups that need someone to own CS but aren’t ready for a full-time VP.

• 10–20 hours/week hands-on execution
• Team leadership, CS metrics, and onboarding
• Cross-functional collaboration with Sales & Product

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Builder

Best for: Startups with early traction that need to stand up Customer Success the right way.

• 60–90 day engagement
• Build customer journey, tooling, playbooks
• Handoff with team training and CS roadmap

Let’s Build Your Customer Success Engine

I work with a limited number of clients to ensure deep, hands-on partnership. Let’s talk about what you’re building and whether I can help.No hard pitch. Just a 15-minute chat to see if we’re a fit.

Let’s Talk